About Novus
Novus is one of the biggest retailers in the Caribbean, with more than 60 brick and mortar stores, and annual revenues topping $75 million.
Novus also has an impressive online presence, having several popular and successful online stores and brands that have continuously achieved exponential growth every year since their inception.
Executive Summary
Novus has been driving customer excitement since its early beginnings in the 70’s. Being a fashion leader in shoes and handbags, Novus has thousands of loyal customers who love the brand. Always looking to improve customer satisfaction, Novus’ needed a contact center solution to support their increasing number of customers and the demand for faster customer service.
DFX5 has been an invaluable asset to our company for many years. As our go-to technology partner, they have transformed our business with unparalleled solutions and innovation.
Why Amazon Connect?
Amazon Connect has helped thousands of organizations, from global enterprises to small businesses, set up an easy-to-use, omni-channel cloud contact center. Large or small, these companies have enjoyed many benefits—from improvements in customer experiences, support for remote agents, and increased agent productivity, to substantial IT cost savings, faster innovation, and scalability to meet their needs.
