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About Crosstown Courier Service
Crosstown is a fully insured, privately-owned corporation, licensed by the Department of Transportation. Over the past 15 years, Crosstown has provided exemplary service to the Department of Veterans Affairs and many other industries and agencies.
Crosstown’s commitment to providing the best service has led them through the path of innovation, as they continually keep developing advanced software solutions to manage and track their shipments and inventory.
Executive Summary
Established in 1998, Crosstown Courier Service is a leader in providing scheduled and on-demand delivery and storage of records. Committed to providing an excellent customer experience, Crosstown leveraged Amazon Connect and the AWS ecosystem to modernize their contact center by building a customized, scalable, and reliable contact center solution.
DFX5 has been a great partner to set up our Amazon Connect. They communicated quickly and effectively and their work reflected our original requests.
Why Amazon Connect?
Amazon Connect has helped thousands of organizations, from global enterprises to small businesses, set up an easy-to-use, omni-channel cloud contact center. Large or small, these companies have enjoyed many benefits—from improvements in customer experiences, support for remote agents, and increased agent productivity, to substantial IT cost savings, faster innovation, and scalability to meet their needs.
