Full Visibility allows your company to make real-time decisions, quickly and confidently Regardless of industry, the more visibility a manager has about the operations of its firm and its competitors, the greater the flexibility to proactively anticipate what will happen next and prepare to capitalize on such forecasts. More visibility enables custom metrics, shared reports, and publishable dashboards. More visibility unleashes the power of artificial intelligence and advanced analytics. To empower managers to gain more visibility, we have created SPOT. SPOT is the safe and secure cloud-based logbook in an easy to use format that follows your business logic and schema. It offers you an overview on you contact center operations in real-time. SPOT is powered by Amazon Web Services (AWS) products for cloud-native solutions, including Kinesis Streams, Kinesis Firehose, Lambda, and Dynamo DB. The services combined allow SPOT to process, integrate, and store data in real-time with robust security and disaster recovery policies. The data is then transformed using business rules and key performance metrics that include industry standards and best-practices uniform metrics. Given that SPOT is cloud based and uses Amazon Connect innovative technologies, the adaptability of the solutions is highly customizable. Regardless of industry, SPOT can be configured to meet your most industry-specific rules and metrics. At DFX5, we have helped firms navigate the pitfalls of updating their contact centers, and migrating to cloud-based environments. We understand the business language and have a deep understanding of AWS novel architectures. Our certified solutions architects are trained to help your firm develop a roadmap for developing state of the art contact centers with full 360’ visibility by using SPOT. Learn more about it from our blog. Or you can directly go to see our demo. At DFX5, we care about helping our customers to run their business the most effective way thanks to visibility on their operations. If you are interested in hearing more about our dashboard, please do not hesitate to leave your contact below and we will contact you soon.