Use Amazon Connect to keep customers engaged with next level service experience and artificial intelligence. With today’s changes in technology, social distancing, and remote work, the importance of providing top customer service is paramount. Your company must be the best in the eyes of your current clients, and it all starts with your contact centers.

With DFX5’s brand new contact center platform you will become a “customer centric” organization that delivers client solutions based on the needs of their clients. Our contact centers provide automated responses, auto-pay, frequently asked information in multiple channels, and so much more. At DFX5 we can deliver contact center solutions, which makes customer feel valuable, the hallmark of a loyal client.

Modern businesses should pay focus on retaining existing customer bases above all else. Remember that while pursuing new clients is always an important task, it typically cost a company 5X (five times) more than retaining an existing one.

Being able to manage omni-channel communications via chat, email, text, social, and phone call prevents awkward moments that limit sales. When a customer needs to repeat their responses multiple times on multiple channels it becomes a problem. Avoid the mishaps on the little details and focus on providing what your customer needs and increasing sales. At DFX5 we work hard so that you can focus on serving your customer, and we don’t just stop at the contact center. Given we leverage the cloud, our solutions have the potential of enhancing the customer experience to new heights. Focus on using advanced analytics and machine learning,.