{"id":4617,"date":"2020-06-04T15:24:46","date_gmt":"2020-06-04T19:24:46","guid":{"rendered":"https:\/\/preview.dfx5.com\/?page_id=4617"},"modified":"2021-09-13T07:23:11","modified_gmt":"2021-09-13T11:23:11","slug":"customer-engagement","status":"publish","type":"page","link":"http:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/sp\/customer-engagement\/","title":{"rendered":"Contact Center"},"content":{"rendered":"
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The ultimate customer experience with Cloud-based Contact Center<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Use Amazon Connect<\/strong> to keep customers engaged with next level service experience and artificial intelligence<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Self-service, cloud-based contact center<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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With today\u2019s changes in technology, social distancing, and remote work, the importance of providing top customer service is paramount. Your company must be the best in the eyes of your current clients, and it all starts with your contact centers.\u00a0<\/p>

With DFX5\u2019s brand new contact center platform you will become a \u201ccustomer centric\u201d organization that delivers client solutions based on the needs of their clients. Our contact centers provide automated responses, auto-pay, frequently asked information in multiple channels, and so much more. At DFX5 we can deliver contact center solutions, which makes customer feel valuable, the hallmark of a loyal client.\u00a0<\/p>

Modern businesses should pay focus on retaining existing customer bases above all else. Remember that while pursuing new clients is always an important task, it typically cost a company 5X (five times) more than retaining an existing one.<\/p>

Being able to manage omni-channel communications via chat, email, text, social, and phone call prevents awkward moments that limit sales. When a customer needs to repeat their responses multiple times on multiple channels it becomes a problem. Avoid the mishaps on the little details and focus on providing what your customer needs and increasing sales.\u00a0<\/p>

At DFX5 we work hard so that you can focus on serving your customer, and we don\u2019t just stop at the contact center. Given we leverage the cloud, our solutions have the potential of enhancing the customer experience to new heights. Focus on using advanced analytics and machine learning, save money with data management saving strategies, and perform automated marketing campaigns. Real time reports empower your business intelligence and metrics gauge your key performance indicators. The potential is unlimited.<\/p>

DFX5 experts are ready to guide you journey to become one of the most centric companies and provide the best customer experience!<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Amazon Connect<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Self-service, cloud-based\u00a0contact center<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Speech Analytics<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sentiment analysis thanks to transcribed calls<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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CTI Integrations<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Personalized experience thanks to integration with CRM<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Skills-Based Routing<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Customers served by professionals in the field<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Total Cost of Ownership<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Optimized TCO thanks to effective usage of resources<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Reports<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Historical analysis of a call center performance<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Real-Time Metrics<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Real time overview of call center operations<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Outbound Calling<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Automatized outbound calling.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Call recordings<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Securely stored call recordings<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Virtual Desktop Interfacing<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Call center client running in the cloud<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Screen Capture<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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360 visibility on agents interaction with custoers<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Artificial Intelligence<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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AI analysis on data generated by call center<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Disaster Recovery<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Call center DR solutions always ready for no cost<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Post-Call Survey<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Customers feedback captured on the call or automatized email<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Omni Channel<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Integrated omni-channel communication with customers<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Building next generation contact centers<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\"connect_center_img\"\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are recognized as\nan industry partner<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Initially we had selected an AWS partner that did not understand our needs, nor knew how to manage the Amazon Connect ecosystem. When our AWS contact referred us to DFX5, they immediately contacted us, showed us that they did understand our specific needs and, presented a very precise and timely development proposal. They have always been available, from proposal initial questions and discussions, to everyday questions and requests. DFX5's expertise on the Connect product has proven very important for the final solution sought, as they have even conceived and developed custom programming solutions to go around most of Amazon Connect limitations, such as PCI compliant call recording. DFX5 has really helped us create a competitive advantage.
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\n\t\t\t\t\t\t\"CARLOS\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\tCARLOS MARCHI,<\/span>PRIES President<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Servicios<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tImplementation of Amazon Connect\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tCloud based contact center without prior investment. With revolutionary pricing model you pay only for customer connected minutes.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tCTI integration with CRM\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tPersonalized conversations from the first moment. Give your agents right tools to provide the best customer experience.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tMigration from legacy contact center\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tLet your legacy system behind and enjoy modern, scalable and cost optimized contact center in AWS Cloud environment.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tAI enhanced customer experiences\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tAutomatized campaigns integrated with your contact center. Interact with you customers consistently and persist the context on all channels.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\tAI assisted agent interaction\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tLet chatbot help your agents to solve easy and repetitive tasks. Agents can than focus on other customers and ensure top level service.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tReal time overview of operations\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tContact center operations overview on one screen. Access the most important metrics and track calls with SPOT, real-time dashboard by DFX5.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tHistorical analysis in call center operations\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tAnalyze your historical contact center performance and learn from the past to become better in the future.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Why Choose DFX5?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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DFX5 is a global company with offices in Miami, Prague, and San Juan. Focused on technology consulting, DFX5 specializes in the use of innovative solutions, offered by Amazon Web Services. The DFX5 team is composed of cloud experts who are certified as Solutions Architects, Professionals, and Specialists in fields like Data, Analytics, Machine Learning, and more.<\/p>

DFX5 delivers best-in-class solutions following best-practices and well-architected frameworks. Our proven success with Fortune 500 companies around the world is a testament to the utmost commitment we have with our clients. At DFX5 we are honored that our clients bestow upon us the confidence to manage their technology infrastructure. We are emboldened to continue growing and expanding our services following our proven methodologies.<\/p>

Do not hesitate to contact us, and we can emerge on the journey together!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

The ultimate customer experience with Cloud-based Contact Center Use Amazon Connect to keep customers engaged with next level service experience and artificial intelligence Self-service, cloud-based contact center With today\u2019s changes in technology, social distancing, and remote work, the importance of providing top customer service is paramount. Your company must be the best in the eyes …<\/p>\n

Contact Center<\/span> Leer m\u00e1s »<\/a><\/p>","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nContact Center - DFX5<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.dfx5.com\/sp\/customer-engagement\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center - DFX5\" \/>\n<meta property=\"og:description\" content=\"The ultimate customer experience with Cloud-based Contact Center Use Amazon Connect to keep customers engaged with next level service experience and artificial intelligence Self-service, cloud-based contact center With today\u2019s changes in technology, social distancing, and remote work, the importance of providing top customer service is paramount. 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