{"id":7490,"date":"2020-08-29T05:59:37","date_gmt":"2020-08-29T09:59:37","guid":{"rendered":"https:\/\/preview.dfx5.com\/implementation-of-amazon-connect-copy\/"},"modified":"2021-09-13T14:05:25","modified_gmt":"2021-09-13T18:05:25","slug":"cti-integration-with-crm","status":"publish","type":"page","link":"http:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/sp\/cti-integration-with-crm\/","title":{"rendered":"CTI integration with CRM"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7490\" class=\"elementor elementor-7490\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81c169d elementor-section-content-middle elementor-section-full_width elementor-section-height-min-height banner_gradient elementor-section-height-default elementor-section-items-middle\" data-id=\"81c169d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4199e99\" data-id=\"4199e99\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a381d0c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a381d0c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a7b5c08\" data-id=\"a7b5c08\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1174de elementor-widget elementor-widget-heading\" data-id=\"f1174de\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CTI integration with CRM<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-090d7ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"090d7ae\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e576f79\" data-id=\"e576f79\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a5d51c9 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a5d51c9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3f9de6f\" data-id=\"3f9de6f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b7f6905 elementor-widget elementor-widget-heading\" data-id=\"b7f6905\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-362b857 elementor-widget elementor-widget-heading\" data-id=\"362b857\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CTI integration with CRM<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1ddc48 elementor-widget elementor-widget-text-editor\" data-id=\"c1ddc48\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><em>Personalized conversations from the first moment. Give your agents right tools to provide the best customer experience<\/em><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1bdb29d\" data-id=\"1bdb29d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-817ff0b\" data-id=\"817ff0b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a640e2 elementor-widget elementor-widget-image\" data-id=\"8a640e2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"2500\" height=\"1667\" src=\"https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425.jpg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425.jpg 2500w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425-300x200.jpg 300w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425-1024x683.jpg 1024w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425-768x512.jpg 768w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425-1536x1024.jpg 1536w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425-2048x1366.jpg 2048w\" sizes=\"(max-width: 2500px) 100vw, 2500px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-88c256f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"88c256f\" data-element_type=\"section\" id=\"other_topics\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bdc8fdc\" data-id=\"bdc8fdc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5b8067 elementor-widget elementor-widget-heading\" data-id=\"b5b8067\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Other topics<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2b3f5b9 elementor-hidden-tablet elementor-hidden-phone\" data-id=\"2b3f5b9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ada91e5 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ada91e5\" data-element_type=\"section\" id=\"other_topics\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-e8c4991\" data-id=\"e8c4991\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f627eec elementor-cta--skin-cover elementor-cta--valign-bottom call_to_actions_bg elementor-widget elementor-widget-call-to-action\" data-id=\"f627eec\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"http:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/sp\/implementation-of-amazon-connect\/\" rel=\"nofollow\" class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/dollar_sign_small-300x169.jpg);\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tImplementation of Amazon Connect\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-a9d4520\" data-id=\"a9d4520\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1feec8b elementor-cta--skin-cover elementor-cta--valign-bottom call_to_actions_bg elementor-widget elementor-widget-call-to-action\" data-id=\"1feec8b\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"http:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/sp\/migration-from-legacy-contact-center\/\" rel=\"nofollow\" class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/arrow_up_small-300x223.jpg);\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tMigration from legacy contact center\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d178e44\" data-id=\"d178e44\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed57a41 elementor-cta--skin-cover elementor-cta--valign-bottom call_to_actions_bg elementor-widget elementor-widget-call-to-action\" data-id=\"ed57a41\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"http:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/sp\/ai-enhanced-customer-experiences\/\" rel=\"nofollow\" class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/predictive_modeling_small-300x200.jpg);\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tAI enhanced customer experiences\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-689c22c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"689c22c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18271b0\" data-id=\"18271b0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-dce3adf elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"dce3adf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-30bdcd8\" data-id=\"30bdcd8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cbade84 elementor-widget elementor-widget-text-editor\" data-id=\"cbade84\" data-element_type=\"widget\" id=\"future-text-summery\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Callers have nightmares about customer service agents making them wait while the agent \u2018switches system\u2019, \u2018waits for the response\u2019, \u2018explores or researches the case\u2019, or even worst when an agent says: \u2018my system froze.\u2019 These nuisances of having multiple systems that are not integrated with one another can lead to a diminished customer experience which can lead to a loss of a sale or customer. Even in a scenario where the client wanted buy and the agent was eager and ready to place the order, if the tools do not work, then a deal is lost at the point of sale. At DFX5 we design and develop systems that integrate with one another. Connecting and integrating Customer Relationship Management (CRM) tools is a paramount priority for our Contact Centers. \u00a0<\/p><p>For providing the best customer experience, agents need the right tools, which enable them to understand the customer, see historic interactions, pending tickets, and anticipate the reason for the call. The tool needs to persist the context of the conversation, record certain utterances, and protect from the leaking of sensitive information. All these integrations are feasible by connecting the contact center with your CRM tool. Enable agents to automatically see information about the caller even before they answer the call, no need to go fetch data, all key values are presented for immediate personalized conversations from the start.<\/p><p>At DFX5 our contact centers use the power of Amazon Connect to easily offer customizable CTI adapters for integration with CRM tools. The main adapter was created to accelerate the implementation of commonly used interfaces and help companies to speed up the modernization process of their contact center.<\/p><p>The core functionality of the Amazon Connect CTI Adapter provides a WebRTC browser-based Contact Control Panel (CCP) within Salesforce. The Amazon Connect CTI integration consists of two components:<\/p><ul><li>A managed Salesforce package<\/li><li>An AWS Serverless application<\/li><\/ul><p>It offers \u201cout of the box\u201d support for operations on customer contact in SalesForce, which helps us to empower agents when handling the calls, such as:<\/p><ul><li>Lookup of calling customer<\/li><li>Creation of new record(lead)<\/li><li>Update<\/li><li>Delete<\/li><li>Etc.<\/li><\/ul><p>And not just that, there is a lot of functionality, which helps us to share data from Amazon Connect to Salesforce. We are able to configure sharing of real-time and historical metrics of the contact center, call recordings, call transcripts or contact trace records.<\/p><p><strong>If you are interested in learning more about integration of Amazon Connect with SalesForce or any other CRM tool, please don\u2019t hesitate to contact us and our Amazon Connect Solution Architects will be happy to answer your questions.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3ee7498\" data-id=\"3ee7498\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-003579d elementor-hidden-desktop elementor-hidden-tablet elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"003579d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e72a205 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e72a205\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-47a077a\" data-id=\"47a077a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a670b9b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a670b9b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-de72f68\" data-id=\"de72f68\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c454dd7 elementor-widget elementor-widget-image\" data-id=\"c454dd7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"733\" src=\"https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/dfx5_map-min-4-min-min-1024x733.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/dfx5_map-min-4-min-min-1024x733.png 1024w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/dfx5_map-min-4-min-min-300x215.png 300w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/dfx5_map-min-4-min-min-768x550.png 768w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/dfx5_map-min-4-min-min-1536x1100.png 1536w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/dfx5_map-min-4-min-min-2048x1467.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-42665cb background_color_none\" data-id=\"42665cb\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f5e6d3 elementor-widget elementor-widget-text-editor\" data-id=\"1f5e6d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>DFX5 is a global company with offices in Miami, Prague, and San Juan. Focused on technology consulting, DFX5 specializes in the use of innovative solutions, offered by Amazon Web Services. The DFX5 team is composed of cloud experts who are certified as Solutions Architects, Professionals, and Specialists in fields like Data, Analytics, Machine Learning, and more.<\/p><p>DFX5 delivers best-in-class solutions following best-practices and well-architected frameworks. Our proven success with Fortune 500 companies around the world is a testament to the utmost commitment we have with our clients. At DFX5 we are honored that our clients bestow upon us the confidence to manage their technology infrastructure. We are emboldened to continue growing and expanding our services following our proven methodologies.<\/p><p>Do not hesitate to contact us, and we can emerge on the journey together!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-81e7f9c elementor-hidden-desktop elementor-hidden-tablet elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"81e7f9c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b9f644d contact_author elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b9f644d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-db227fb\" data-id=\"db227fb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-952f9db contact-us-text elementor-widget elementor-widget-text-editor\" data-id=\"952f9db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">Don\u00b4t hesitate to <a href=\"http:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/sp\/contact\/\">contact us<\/a>. Take a first step and start your journey today.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ed0cd11 contact_author elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ed0cd11\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7b9f857\" data-id=\"7b9f857\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3e649b5 elementor-section-full_width post_author elementor-section-height-default elementor-section-height-default\" data-id=\"3e649b5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6781f84\" data-id=\"6781f84\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-946f8f9 elementor-widget elementor-widget-heading\" data-id=\"946f8f9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get your first info today. Contact us<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c8a1f87 contact_form_author\" data-id=\"c8a1f87\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-192cfe8 elementor-author-box--image-valign-middle elementor-author-box--avatar-yes elementor-author-box--name-yes elementor-author-box--biography-yes elementor-author-box--link-no elementor-widget elementor-widget-global elementor-global-8755 elementor-widget-author-box\" data-id=\"192cfe8\" data-element_type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img src=\"http:\/\/0.gravatar.com\/avatar\/6870bb4999b932ceb215941d88ee4d18?s=300&amp;d=mm&amp;r=g\" alt=\"Matus Pohancenik\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<h4 class=\"elementor-author-box__name\">Matus Pohancenik<\/h4>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-author-box__bio\">\n\t\t\t\t\t\tDirector of Customer engagement\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-37266fc\" data-id=\"37266fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5730bef elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5730bef\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.linkedin.com\/in\/mat%C3%BA%C5%A1-pohan%C4%8Den%C3%ADk-090b7a132\/\" target=\"_blank\">\n\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8a69c7d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"8a69c7d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-43ae9b3\" data-id=\"43ae9b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0bff478 elementor-button-align-center elementor-widget elementor-widget-global elementor-global-8752 elementor-widget-form\" data-id=\"0bff478\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"7490\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"0bff478\"\/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">Name<\/label><input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name and surname *\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">Email<\/label><input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-mail adress *\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_a043b9d elementor-col-100\">\n\t\t\t\t\t<label for=\"form-field-field_a043b9d\" class=\"elementor-field-label elementor-screen-only\">Industry<\/label>\t\t<div class=\"elementor-field elementor-select-wrapper\">\n\t\t\t<select name=\"form_fields[field_a043b9d]\" id=\"form-field-field_a043b9d\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t<option value=\"Industry\" selected=\"selected\">Industry<\/option><option value=\"Construction\">Construction<\/option><option value=\"Energy\">Energy<\/option><option value=\"Finance\">Finance<\/option><option value=\"Health Care\">Health Care<\/option><option value=\"Hospitality\">Hospitality<\/option><option value=\"Information\">Information<\/option><option value=\"Insurance\">Seguro<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Public Administration\">Public Administration<\/option><option value=\"Real Estate and Rental and Leasing\">Real Estate and Rental and Leasing<\/option><option value=\"Retail\">Retail<\/option><option value=\"Transportation and Warehousing\">Transportation and Warehousing<\/option><option value=\"Other\">Other<\/option>\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_488ba02 elementor-col-100\">\n\t\t\t\t\t<label for=\"form-field-field_488ba02\" class=\"elementor-field-label elementor-screen-only\">Number of Employees<\/label>\t\t<div class=\"elementor-field elementor-select-wrapper\">\n\t\t\t<select name=\"form_fields[field_488ba02]\" id=\"form-field-field_488ba02\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t<option value=\"Number of Employees\">Number of Employees<\/option><option value=\"1-10\">1-10<\/option><option value=\"11-50\">11-50<\/option><option value=\"51-200\">51-200<\/option><option value=\"201-500\">201-500<\/option><option value=\"501+\">501+<\/option>\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">Message<\/label><textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"6\" placeholder=\"Your message here *\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_bd49066 elementor-col-100\">\n\t\t\t\t\t<label for=\"form-field-field_bd49066\" class=\"elementor-field-label elementor-screen-only\">info<\/label><div class=\"elementor-field-subgroup\"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"I agree to the processing of personal data and sending of business messages &lt;a href=&quot;\/contact\/&quot; class=&quot;check_info&quot;&gt;(i\u035fn\u035ff\u035fo)&lt;\/a&gt;.\" id=\"form-field-field_bd49066-0\" name=\"form_fields[field_bd49066]\"> <label for=\"form-field-field_bd49066-0\">I agree to the processing of personal data and sending of business messages <a href=\"http:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/sp\/contact\/\" class=\"check_info\">(i\u035fn\u035ff\u035fo)<\/a>.<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">I want more information<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"sp\"\/><\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CTI integration with CRM Solution CTI integration with CRM Personalized conversations from the first moment. Give your agents right tools to provide the best customer experience Other topics Implementation of Amazon Connect Migration from legacy contact center AI enhanced customer experiences Callers have nightmares about customer service agents making them wait while the agent \u2018switches &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"http:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/sp\/cti-integration-with-crm\/\"> <span class=\"screen-reader-text\">CTI integration with CRM<\/span> Leer m\u00e1s &raquo;<\/a><\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CTI integration with CRM - DFX5<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.dfx5.com\/sp\/cti-integration-with-crm\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CTI integration with CRM - DFX5\" \/>\n<meta property=\"og:description\" content=\"CTI integration with CRM Solution CTI integration with CRM Personalized conversations from the first moment. Give your agents right tools to provide the best customer experience Other topics Implementation of Amazon Connect Migration from legacy contact center AI enhanced customer experiences Callers have nightmares about customer service agents making them wait while the agent \u2018switches &hellip; CTI integration with CRM Leer m\u00e1s &raquo;\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.dfx5.com\/sp\/cti-integration-with-crm\/\" \/>\n<meta property=\"og:site_name\" content=\"DFX5\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-13T18:05:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dfx5.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.dfx5.com\/#website\",\"url\":\"https:\/\/www.dfx5.com\/\",\"name\":\"DFX5\",\"description\":\"DFX5 HOME\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.dfx5.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"es\"},{\"@type\":\"ImageObject\",\"@id\":\"http:\/\/www.dfx5.com\/sp\/cti-integration-with-crm\/#primaryimage\",\"inLanguage\":\"es\",\"url\":\"https:\/\/dfx5.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425.jpg\",\"contentUrl\":\"https:\/\/dfx5.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425.jpg\"},{\"@type\":\"WebPage\",\"@id\":\"http:\/\/www.dfx5.com\/sp\/cti-integration-with-crm\/#webpage\",\"url\":\"http:\/\/www.dfx5.com\/sp\/cti-integration-with-crm\/\",\"name\":\"CTI integration with CRM - DFX5\",\"isPartOf\":{\"@id\":\"https:\/\/www.dfx5.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"http:\/\/www.dfx5.com\/sp\/cti-integration-with-crm\/#primaryimage\"},\"datePublished\":\"2020-08-29T09:59:37+00:00\",\"dateModified\":\"2021-09-13T18:05:25+00:00\",\"breadcrumb\":{\"@id\":\"http:\/\/www.dfx5.com\/sp\/cti-integration-with-crm\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/www.dfx5.com\/sp\/cti-integration-with-crm\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/www.dfx5.com\/sp\/cti-integration-with-crm\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.dfx5.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CTI integration with CRM\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CTI integration with CRM - DFX5","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/www.dfx5.com\/sp\/cti-integration-with-crm\/","og_locale":"es_ES","og_type":"article","og_title":"CTI integration with CRM - DFX5","og_description":"CTI integration with CRM Solution CTI integration with CRM Personalized conversations from the first moment. 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