{"id":7512,"date":"2020-08-29T06:19:54","date_gmt":"2020-08-29T10:19:54","guid":{"rendered":"https:\/\/preview.dfx5.com\/ai-enhanced-customer-experiences-copy\/"},"modified":"2021-09-13T14:43:46","modified_gmt":"2021-09-13T18:43:46","slug":"ai-assisted-agent-interaction","status":"publish","type":"page","link":"http:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/sp\/ai-assisted-agent-interaction\/","title":{"rendered":"AI assisted agent interaction"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7512\" class=\"elementor elementor-7512\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81c169d elementor-section-content-middle elementor-section-full_width elementor-section-height-min-height banner_gradient elementor-section-height-default elementor-section-items-middle\" data-id=\"81c169d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4199e99\" data-id=\"4199e99\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a381d0c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a381d0c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a7b5c08\" data-id=\"a7b5c08\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1174de elementor-widget elementor-widget-heading\" data-id=\"f1174de\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AI assisted agent interaction<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-090d7ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"090d7ae\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e576f79\" data-id=\"e576f79\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a5d51c9 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a5d51c9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3f9de6f\" data-id=\"3f9de6f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b7f6905 elementor-widget elementor-widget-heading\" data-id=\"b7f6905\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-362b857 elementor-widget elementor-widget-heading\" data-id=\"362b857\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AI assisted agent interaction<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1ddc48 elementor-widget elementor-widget-text-editor\" data-id=\"c1ddc48\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><em>Let chatbot help your agents to solve easy and repetitive tasks. Agents can than focus on other customers and ensure top level service<\/em><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1bdb29d\" data-id=\"1bdb29d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-817ff0b\" data-id=\"817ff0b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a640e2 elementor-widget elementor-widget-image\" data-id=\"8a640e2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"2500\" height=\"1667\" src=\"https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425.jpg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425.jpg 2500w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425-300x200.jpg 300w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425-1024x683.jpg 1024w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425-768x512.jpg 768w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425-1536x1024.jpg 1536w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425-2048x1366.jpg 2048w\" sizes=\"(max-width: 2500px) 100vw, 2500px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-88c256f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"88c256f\" data-element_type=\"section\" id=\"other_topics\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bdc8fdc\" data-id=\"bdc8fdc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5b8067 elementor-widget elementor-widget-heading\" data-id=\"b5b8067\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Other topics<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2b3f5b9 elementor-hidden-tablet elementor-hidden-phone\" data-id=\"2b3f5b9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ada91e5 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ada91e5\" data-element_type=\"section\" id=\"other_topics\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-e8c4991\" data-id=\"e8c4991\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f627eec elementor-cta--skin-cover elementor-cta--valign-bottom call_to_actions_bg elementor-widget elementor-widget-call-to-action\" data-id=\"f627eec\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"http:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/sp\/implementation-of-amazon-connect\/\" rel=\"nofollow\" class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/dollar_sign_small-300x169.jpg);\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tImplementation of Amazon Connect\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-a9d4520\" data-id=\"a9d4520\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed57a41 elementor-cta--skin-cover elementor-cta--valign-bottom call_to_actions_bg elementor-widget elementor-widget-call-to-action\" data-id=\"ed57a41\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"http:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/sp\/cti-integration-with-crm\/\" rel=\"nofollow\" class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/iStock-1213962499-300x200.jpg);\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tCTI integration with CRM\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d178e44\" data-id=\"d178e44\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1feec8b elementor-cta--skin-cover elementor-cta--valign-bottom call_to_actions_bg elementor-widget elementor-widget-call-to-action\" data-id=\"1feec8b\" data-element_type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"http:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/sp\/ai-enhanced-customer-experiences\/\" rel=\"nofollow\" class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/predictive_modeling_small-300x200.jpg);\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tAI enhanced customer experiences\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-689c22c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"689c22c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18271b0\" data-id=\"18271b0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-999abff elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"999abff\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c4751cf\" data-id=\"c4751cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cec0232 elementor-widget elementor-widget-heading\" data-id=\"cec0232\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Empower Call Agents to use AI when serving clients<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1c420e2\" data-id=\"1c420e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-dce3adf elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"dce3adf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-30bdcd8\" data-id=\"30bdcd8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cbade84 elementor-widget elementor-widget-text-editor\" data-id=\"cbade84\" data-element_type=\"widget\" id=\"future-text-summery\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p><strong>The vast majority of calls received by contact centers can be solved by automatized processes. Start automating operations to decrease costs, improve interactions, accelerate time to resolution, and minimize wait time. Artificial Intelligence tools can accelerate the automation. <\/strong><\/p><p><strong>\u00a0<\/strong>After working with multiple contact centers and serving thousands of clients, it is clear that the bulk of the calls are for a small set of reasons. Colloquially known as the 80\/20 rule, it explains that 80% of calls are to answer just 20% of the available information.<\/p><p>Take for example an airline contact center. The majority of the calls will fall into either booking or flight change. Even if the reasons for the delay of the airplane are weather or mechanical, the reasons for the calls tend to be the same: need to re-book to the next available flight. Peaks in calls tend to ask for same repetitive information. This is where automation can provide great advantages.<\/p><p>Our automation processes begin by identyfing the reason for the call. While at first we work with the client to identify the most common reasons for a call, we quickly implement artificial intelligence algorithms to help in the identification of reasons. The AI models learn from real-time events and produce predictions to estimate future events. The accuracy of the prediction is then evaluated and sent back to the algorithm to use for subsequent predictions. The learning loop enables the development of highly accurate AI tools that can accelerate the learning for automated systems. Equipped with both AI predictions and accurate reasons for the call, the automated processes then redirect the call to appropriate resolution channels.<\/p><p>Since the tasks have been identified by the automate system, without human intervention, a conversational interface or chat bot can interact with the user in a natural feel that makes it easy for customers. All done with autonomous systems that can scale to handle any peak or valley demand with convenient pay as you go pricing. The results are substantial money saved. Some of our clients have seen decreased in over 75% of operational costs just by implementing automated systems.<\/p><p>At DFX5 we leverage cloud-based tools provided by Amazon Web Services (AWS) particulary AI tools like Sagemaker, Personalize, Lex, Polly, and many more. We can record conversations, remove PII information from recordings, translate into over fifty languages, and automatically transcribe the call. Calls are logged and connect to third party systems like CRM (Salesforce) or payment gateways.<\/p><p>In combination with other AWS serverless technologies like Lambda or Dynamo DB, we can process lookups or updates in a database and thus serve simple and repetitive questions like checking a status of a bank account, find out actual balance or edit personal information on the account. The most important thing is to empower your call agents and supervisors to do more with less. By removing agents from repetitive tasks, they can then focus on performing proactive tasks that increase sales.<\/p><p><strong>At DFX5, we have certified AWS Solution Architects and AI professionals ready to help your organization maximize AI tools within contact centers. Contact us today to get started with onboarding AI into your contact center.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3ee7498\" data-id=\"3ee7498\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-003579d elementor-hidden-desktop elementor-hidden-tablet elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"003579d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e72a205 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e72a205\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-47a077a\" data-id=\"47a077a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a670b9b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a670b9b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-de72f68\" data-id=\"de72f68\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c454dd7 elementor-widget elementor-widget-image\" data-id=\"c454dd7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"1024\" height=\"733\" src=\"https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/dfx5_map-min-4-min-min-1024x733.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/dfx5_map-min-4-min-min-1024x733.png 1024w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/dfx5_map-min-4-min-min-300x215.png 300w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/dfx5_map-min-4-min-min-768x550.png 768w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/dfx5_map-min-4-min-min-1536x1100.png 1536w, https:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/wp-content\/uploads\/2020\/08\/dfx5_map-min-4-min-min-2048x1467.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-42665cb background_color_none\" data-id=\"42665cb\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f5e6d3 elementor-widget elementor-widget-text-editor\" data-id=\"1f5e6d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>DFX5 is a global company with offices in Miami, Prague, and San Juan. Focused on technology consulting, DFX5 specializes in the use of innovative solutions, offered by Amazon Web Services. The DFX5 team is composed of cloud experts who are certified as Solutions Architects, Professionals, and Specialists in fields like Data, Analytics, Machine Learning, and more.<\/p><p>DFX5 delivers best-in-class solutions following best-practices and well-architected frameworks. Our proven success with Fortune 500 companies around the world is a testament to the utmost commitment we have with our clients. At DFX5 we are honored that our clients bestow upon us the confidence to manage their technology infrastructure. We are emboldened to continue growing and expanding our services following our proven methodologies.<\/p><p>Do not hesitate to contact us, and we can emerge on the journey together!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-81e7f9c elementor-hidden-desktop elementor-hidden-tablet elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"81e7f9c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b9f644d contact_author elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b9f644d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-db227fb\" data-id=\"db227fb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-952f9db contact-us-text elementor-widget elementor-widget-text-editor\" data-id=\"952f9db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">Don\u00b4t hesitate to <a href=\"http:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/sp\/contact\/\">contact us<\/a>. Take a first step and start your journey today.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66366943 contact_author elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66366943\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eaeae82\" data-id=\"eaeae82\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4700bae9 elementor-section-full_width post_author elementor-section-height-default elementor-section-height-default\" data-id=\"4700bae9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-19dda8e\" data-id=\"19dda8e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64346295 elementor-widget elementor-widget-heading\" data-id=\"64346295\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get your first info today. Contact us<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-33369db7 contact_form_author\" data-id=\"33369db7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d8b774f elementor-author-box--image-valign-middle elementor-author-box--avatar-yes elementor-author-box--name-yes elementor-author-box--biography-yes elementor-author-box--link-no elementor-widget elementor-widget-global elementor-global-8755 elementor-widget-author-box\" data-id=\"2d8b774f\" data-element_type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img src=\"http:\/\/0.gravatar.com\/avatar\/6870bb4999b932ceb215941d88ee4d18?s=300&amp;d=mm&amp;r=g\" alt=\"Matus Pohancenik\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<h4 class=\"elementor-author-box__name\">Matus Pohancenik<\/h4>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-author-box__bio\">\n\t\t\t\t\t\tDirector of Customer engagement\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-49b56084\" data-id=\"49b56084\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-673ba933 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"673ba933\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.linkedin.com\/in\/mat%C3%BA%C5%A1-pohan%C4%8Den%C3%ADk-090b7a132\/\" target=\"_blank\">\n\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4ac68446 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4ac68446\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-515cedcc\" data-id=\"515cedcc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e0da3c6 elementor-button-align-center elementor-widget elementor-widget-global elementor-global-8752 elementor-widget-form\" data-id=\"2e0da3c6\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"7512\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"2e0da3c6\"\/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">Name<\/label><input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name and surname *\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">Email<\/label><input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-mail adress *\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_a043b9d elementor-col-100\">\n\t\t\t\t\t<label for=\"form-field-field_a043b9d\" class=\"elementor-field-label elementor-screen-only\">Industry<\/label>\t\t<div class=\"elementor-field elementor-select-wrapper\">\n\t\t\t<select name=\"form_fields[field_a043b9d]\" id=\"form-field-field_a043b9d\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t<option value=\"Industry\" selected=\"selected\">Industry<\/option><option value=\"Construction\">Construction<\/option><option value=\"Energy\">Energy<\/option><option value=\"Finance\">Finance<\/option><option value=\"Health Care\">Health Care<\/option><option value=\"Hospitality\">Hospitality<\/option><option value=\"Information\">Information<\/option><option value=\"Insurance\">Seguro<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Public Administration\">Public Administration<\/option><option value=\"Real Estate and Rental and Leasing\">Real Estate and Rental and Leasing<\/option><option value=\"Retail\">Retail<\/option><option value=\"Transportation and Warehousing\">Transportation and Warehousing<\/option><option value=\"Other\">Other<\/option>\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_488ba02 elementor-col-100\">\n\t\t\t\t\t<label for=\"form-field-field_488ba02\" class=\"elementor-field-label elementor-screen-only\">Number of Employees<\/label>\t\t<div class=\"elementor-field elementor-select-wrapper\">\n\t\t\t<select name=\"form_fields[field_488ba02]\" id=\"form-field-field_488ba02\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t<option value=\"Number of Employees\">Number of Employees<\/option><option value=\"1-10\">1-10<\/option><option value=\"11-50\">11-50<\/option><option value=\"51-200\">51-200<\/option><option value=\"201-500\">201-500<\/option><option value=\"501+\">501+<\/option>\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">Message<\/label><textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"6\" placeholder=\"Your message here 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class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">I want more information<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"sp\"\/><\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>AI assisted agent interaction Solution AI assisted agent interaction Let chatbot help your agents to solve easy and repetitive tasks. Agents can than focus on other customers and ensure top level service Other topics Implementation of Amazon Connect CTI integration with CRM AI enhanced customer experiences Empower Call Agents to use AI when serving clients &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"http:\/\/dfx5-staging-1923837391.us-east-1.elb.amazonaws.com\/sp\/ai-assisted-agent-interaction\/\"> <span class=\"screen-reader-text\">AI assisted agent interaction<\/span> Leer m\u00e1s &raquo;<\/a><\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI assisted agent interaction - DFX5<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/dfx5.com\/es\/ai-assisted-agent-interaction\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI assisted agent interaction - DFX5\" \/>\n<meta property=\"og:description\" content=\"AI assisted agent interaction Solution AI assisted agent interaction Let chatbot help your agents to solve easy and repetitive tasks. Agents can than focus on other customers and ensure top level service Other topics Implementation of Amazon Connect CTI integration with CRM AI enhanced customer experiences Empower Call Agents to use AI when serving clients &hellip; AI assisted agent interaction Leer m\u00e1s &raquo;\" \/>\n<meta property=\"og:url\" content=\"http:\/\/dfx5.com\/es\/ai-assisted-agent-interaction\/\" \/>\n<meta property=\"og:site_name\" content=\"DFX5\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-13T18:43:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dfx5.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.dfx5.com\/#website\",\"url\":\"https:\/\/www.dfx5.com\/\",\"name\":\"DFX5\",\"description\":\"DFX5 HOME\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.dfx5.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"es\"},{\"@type\":\"ImageObject\",\"@id\":\"http:\/\/dfx5.com\/es\/ai-assisted-agent-interaction\/#primaryimage\",\"inLanguage\":\"es\",\"url\":\"https:\/\/dfx5.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425.jpg\",\"contentUrl\":\"https:\/\/dfx5.com\/wp-content\/uploads\/2020\/08\/iStock-1195693425.jpg\"},{\"@type\":\"WebPage\",\"@id\":\"http:\/\/dfx5.com\/es\/ai-assisted-agent-interaction\/#webpage\",\"url\":\"http:\/\/dfx5.com\/es\/ai-assisted-agent-interaction\/\",\"name\":\"AI assisted agent interaction - DFX5\",\"isPartOf\":{\"@id\":\"https:\/\/www.dfx5.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"http:\/\/dfx5.com\/es\/ai-assisted-agent-interaction\/#primaryimage\"},\"datePublished\":\"2020-08-29T10:19:54+00:00\",\"dateModified\":\"2021-09-13T18:43:46+00:00\",\"breadcrumb\":{\"@id\":\"http:\/\/dfx5.com\/es\/ai-assisted-agent-interaction\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/dfx5.com\/es\/ai-assisted-agent-interaction\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/dfx5.com\/es\/ai-assisted-agent-interaction\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.dfx5.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AI assisted agent interaction\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"AI assisted agent interaction - DFX5","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/dfx5.com\/es\/ai-assisted-agent-interaction\/","og_locale":"es_ES","og_type":"article","og_title":"AI assisted agent interaction - DFX5","og_description":"AI assisted agent interaction Solution AI assisted agent interaction Let chatbot help your agents to solve easy and repetitive tasks. 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